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Project ID: 102

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AI Chatbot for ATO

An AI-powered tax assistant integrated into the ATO website, using RAG over official documents to explain forms and answer questions with accurate, user-friendly guidance.

About this project

Built as a project for a real-world client at IBM, in collaboration with the Australian Taxation Office (ATO), this project explores a tax chatbot designed to help everyday people get quick, clear answers to common tax questions.

ATO Chatbot demo

ATO Chatbot demo

Feature

AI Chat Assistant

A conversational interface that helps users quickly understand steps, terminology, and what to do next.

  • Fast, clear answers focused on the current task
  • Friendly guidance for form completion and common questions
  • Graceful error handling and safe fallbacks
Chat UI screenshot / recording

Chat UI screenshot / recording

Show the assistant answering a question inside the form flow.

Feature

Share Chat Transcript

Users can export and share the chat transcript (email or PDF) with optional personal-info hiding for safer collaboration and record keeping.

  • One-click transcript export
  • Email delivery and PDF download/print
  • Optional personal information redaction
Email transcript

Email transcript

Email it, download a PDF, or print—optionally hiding personal info.

Printable transcript (PDF)

Printable transcript (PDF)

Feature

Adaptable Screen / UX

Responsive layouts and interaction patterns that stay readable and usable across devices.

  • Mobile-first layout decisions
  • Accessible, keyboard-friendly components
  • Performance-focused animations (transform/opacity)
Responsive UI / adaptable screen preview

Responsive UI / adaptable screen preview

Desktop and mobile layout preview.

Implementation

Tech Stack

Core technologies used to build and deploy this project.

AWSTypeScriptNext.jsTailwind CSSChromaDBResendFastAPIDocker
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